An Automatic Voice Call-Response System using Speech Interface
نویسندگان
چکیده
منابع مشابه
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A call center is a service operation that caters to customer needs via the telephone. Call centers typically consist of agents that serve customers, telephone lines, an Interactive Voice Response (IVR) unit, and a switch that routes calls to agents. In this paper we study a Markovian model for a call center with an IVR. We calculate operational performance measures, such as the probability for ...
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ژورنال
عنوان ژورنال: IEEJ Transactions on Electronics, Information and Systems
سال: 1994
ISSN: 0385-4221,1348-8155
DOI: 10.1541/ieejeiss1987.114.10_986